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Bilingual Account Coordinator

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Berwyn, PA
$40,000 - $40,000
Job Type
Direct Hire
Associate of Science
Sep 07, 2017
Job ID
This is a bilingual role and candidate must be fluent in Spanish.

This is a direct hire role.  Base salary is $40K with a performance bonus of $15K - $20K.

Responsibilities include but are not limited to:

Attempts contact with delinquent Borrowers and makes payment arrangements to resolve delinquent accounts. 
Interviews delinquent and non-delinquent Borrowers to fully understand their financial hardship. 
Evaluates and guides them to a sound work out solution.        
Coordinates a closing date to sign the modification agreement and follows through to ensure documents are executed, processed, and filed.      
Ensures that all work is documented using the correct action.        
Ensures that future follow-up dates are maintained.
Starts Foreclosure/legal process
Adheres to Foreclosure timeline in each State assigned
Develops Layman’s knowledge of Foreclosure and Collection process in each State assigned  
No cold calls. All accounts are provided to you.
Manage a portfolio of residential mortgage assets
Demonstrate knowledge of mortgage loans workings and terminology
Have familiarity of non-performing and performing loan characteristics
Participate in training, and appreciate importance of compliance and legal aspects of mortgage asset management.
Have a knack for organized and methodical approach to managing work flow.
Enjoy working with clients/customers and provide an effective and professional service.
Be a team player, but also one who can show initiative and complete tasks with limited supervision

  • 3 - 5 years of inside sales/customer service experience
  • Excellent written and verbal communication skills
  • Demonstrated understanding of the fair debt collection practices act a plus
  • Ability to organize, prioritize and perform multiple job tasks simultaneously.
  • Ability to work independently with minimal supervision.
  • Four year College degree required.