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Communications Coordinator

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Plymouth Meeting, PA
$45,000 - $55,000
Job Type
Temp To Perm
Sep 18, 2017
Job ID
Third Party Administration company handling the complete business function (billing and collection of contributions, enrollment and eligibility administration, claims adjudication, participant services, etc.), for employee benefit plan clients, including collectively bargained health and welfare, pension, 401(k) retirement and other plans. 

Position Description:  
Position has responsibility for design and implementation of communications, incentive and other programs in the employee benefits industry for group health, pension and other employee benefit plan clients. 

Essential Job Duties:
  • Draft participant communications materials regarding new or existing benefits, changes to benefits, new benefit programs
  • Develop incentive programs and contests designed to increase benefit plan knowledge, utilization and/or compliance
  • Oversee communications mailings for plan operations and legal compliance
  • Communication (via telephone, in person or via e-mail or mail) with employee benefit plan members regarding escalated complaints.
  • Investigation of participant benefit claim appeals and preparation of responses
  • Serve a key point of contact with outside vendors and service providers and address issues as needed
  • Assist in revision of existing plan materials, including but not limited to summary plan descriptions, summary of material modifications, summary of benefits and coverage language/notices, open enrollment materials and other materials
  • Conduct participant educational meetings and seminars
  • Attendance at client governance meetings and preparation of meeting minutes
  • Preparation of reports of communication activities
Preferred Skills and Qualifications:
Experience in employee benefits, health insurance, human resources
Experience in preparation of communications programs
Required Characteristics, Skills, Qualifications:
  • Proficiency in use of Microsoft suite of products including but not limited to:
    • Word
    • Excel
    • Power Point
  • Proficiency in other computer tools, applications, technologies:
    • Access
    • E-mail
  • Excellent written and oral communication skills
  • Attention to detail
  • Ability to work collaboratively with other staff or independently, as necessary based on business objectives
  • Analytical skills
  • Problem solving skills
  • Organizational skills
  • Basic math (or arithmetic) skills
  • Initiative
Salary $45K - $55K