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Customer Service Representative

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Location
Pottstown, PA
Hourly
$16.00 - $18.00
Job Type
Temp To Perm
Degree
Equivalent Experience
Date
May 31, 2017
Job ID
2484749
This is a temp-to-hire position.

Assist members with routine account-related requests such as: funds transfers, automatic funds transfers, stop payments, inquiries about products and service charges, ATM and debit card usage and limits, credit card transactions and payments, account transactions, account maintenance related changes(i.e.:name/address,etc),check reorders,switch kits, ACH loan payments, certificate redemption and availability of funds.
Process debit card replacement requests and fraud disputes.
Provide assistance with account reconciliation.
Understand and execute department safeguarding member information procedures.
Participate in Diamond’s community fundraising events.
 
Qualifications:
Demonstrated dedication to providing exceptional member service.
Strong communication skills, both oral and written.
Proficient in Outlook and
Spanish bi-lingual a plus.

Pay rate is $16-$18/hour

The position requires 40 hours per week.  Typically, Monday through Wednesday 8:45 AM to 4:45 PM, Thursday and Friday between the hours of 9:00 AM – 7:00 PM on a rotation basis and Saturdays 8:45 AM to 1:00 PM.